FAQs


Contact Us
1) How can I contact RAOUL regarding other enquiries or to provide feedback?

a. For business enquiries, kindly email us at info@raoul.com

b. For general enquiries and feedback, please use this form or email us at enquiries@raoul.com


Shipping Information

1) Which countries do you ship to?

a. We currently ship to USA, Canada and selected countries in Europe (UK, Norway, Finland, Germany, France, Spain, Italy, Turkey, Austria, Belgium, Netherlands, Denmark, Luxembourg, Malta, Greece, Ireland, Switzerland and Russia).


2) Do you offer same day delivery in the U.S.?

a. Yes we do. we offer next day delivery if the order is placed before noon. You can select your preferred delivery method during checkout.


3) What packaging will my order be shipped in?

a. All orders are packed into branded RAOUL shipping boxes. You can also opt to purchase a premium gift box. (for an additional cost of $5)


4) Do you ship to post office boxes or freight forwarding addresses?

a. Currently we do not offer this service.


Orders
1) How do I check the status of my order?

a.i. Once your order is shipped you will receive an email with the tracking number

b. Do I need an account to make a purchase?

c. You can create an account or use our express checkout when you make a purchase. Choose the option during checkout.


2) How do I cancel an order?

a. Please contact us via email shop@raoul.com or 1-855-337-2685


3) If an item is not in stock, how will I know when it will be available?

a. Choose the "Notify me when available" option next to the product and we will inform you as soon as the stock is available.


4) Which size do I choose? Is there a size chart available?

a. Please use the following size chart. The size chart is also found on every product page.


5) Can I make changes to my order or cancel my order after it has been placed?

a. Please contact us via email shop@raoul.com or 1-855-337-2685


6) What if I have a problem with a product or my merchandise does not fit?

a. You can return the merchandise for exchange. Kindly read our returns policy for more details.


7) Will I get a confirmation number after placing an order?

a. You will receive a confirmation email with the details of your order as well as a confirmation number.


8) When can I expect to receive my order?

a. US Next day delivery: next day if placed before noon


US Ground: 3-5 days
International ground: 3-10 days
International Express (1-3 days)

9) Do you take telephone orders?

a. If you have problems with your order online please contact us and we can issue the order via phone or email


Returns

1) What are your return policies?

a. Kindly read our returns policy for more details.
Click Here to Read



2) How do I know when you have received my returned goods?

a. Once the garment has been received to the warehouse we will credit your account


3) How long do I have to return my items for a full refund?

a. Kindly read our returns policy for more details.


4) Will I be refunded the full value of my order for returned goods?

a. Yes given the garment is in the same shape it was shipped out in and tags are still attached


5) How long will it take to process a return?

a. It can take up to 2 weeks before you receive a refund depending on your bank an type of credit card


Payment

1) Which payment methods and credit cards do you accept?

a. We accept all the major credit cards (VISA, Master, American Express )


2) Do you charge sales tax?

a. For the state of New York only.


3) How much duties and taxes will I have to pay?

a.Duties & taxes are applicable for all international order and depends on your country and the value of your order: please contact your local customs to find out


Gift Cards

1) How do I buy a gift card?

a. You can purchase a gift card from here.


2) How do I send a gift card to a friend?

a. Upon purchase, you can choose the recipient of the gift card. Alternately, you can also email your friend the purchased gift card.


Miscellaneous FAQs

1) How do I retrieve my forgotten password?

a. You can use the password retrieval form to do so.


2) How do I receive web promotions or special offers?

a. You can sign up here to receive the promotions or special offers. You can also follow us on Facebook and Twitter for more updates.


3) Do you offer gift wrapping services?

a. No. But we have a gift box option that you can select upon checkout. For an additional cost of $5


4) What is your privacy policy?

a. Please read about our privacy policy here.
Click Here to Read



5) How do I sign up for RAOUL updates?

a. You can sign up here to receive the promotions or special offers. You can also follow us on Facebook and Twitter for more updates.


6) Where are RAOUL stores located?

a. You can locate our stores and point of sales using the Store Locator.