FAQS
a. For business enquiries, kindly email us at info@raoul.com
b. For general enquiries and feedback, please use this form or email us at enquiries@raoul.com
a. We currently ship to USA, Canada and selected countries in Europe (UK, Norway, Finland, Germany, France, Spain, Italy, Turkey, Austria, Belgium, Netherlands, Denmark, Luxembourg, Malta, Greece, Ireland, Switzerland and Russia).
a. Yes we do. we offer next day delivery if the order is placed before noon. You can select your preferred delivery method during checkout.
a. All orders are packed into branded RAOUL shipping boxes. You can also opt to purchase a premium gift box. (for an additional cost of $5)
a. Currently we do not offer this service.
a.i. Once your order is shipped you will receive an email with the tracking number
b. Do I need an account to make a purchase?
c. You can create an account or use our express checkout when you make a purchase. Choose the option during checkout.
a. Please contact us via email shop@raoul.com or 1-855-337-2685
a. Choose the "Notify me when available" option next to the product and we will inform you as soon as the stock is available.
a. Please use the following size chart. The size chart is also found on every product page.
a. Please contact us via email shop@raoul.com or 1-855-337-2685
a. You can return the merchandise for exchange. Kindly read our returns policy for more details.
a. You will receive a confirmation email with the details of your order as well as a confirmation number.
a. US Next day delivery: next day if placed before noon
a. If you have problems with your order online please contact us and we can issue the order via phone or email
a. Kindly read our returns policy for more details.
a. Once the garment has been received to the warehouse we will credit your account
a. Kindly read our returns policy for more details.
a. Yes given the garment is in the same shape it was shipped out in and tags are still attached
a. It can take up to 2 weeks before you receive a refund depending on your bank an type of credit card
a. We accept all the major credit cards (VISA, Master, American Express )
a. For the state of New York only.
a.Duties & taxes are applicable for all international order and depends on your country and the value of your order: please contact your local customs to find out
a. You can purchase a gift card from here.
a. Upon purchase, you can choose the recipient of the gift card. Alternately, you can also email your friend the purchased gift card.
a. You can use the password retrieval form to do so.
a. You can sign up here to receive the promotions or special offers. You can also follow us on Facebook and Twitter for more updates.
a. No. But we have a gift box option that you can select upon checkout. For an additional cost of $5
a. Please read about our privacy policy here.
a. You can sign up here to receive the promotions or special offers. You can also follow us on Facebook and Twitter for more updates.
a. You can locate our stores and point of sales using the Store Locator.
We may collect and use personal information you provide us, including (but not limited to) your name, email address, postal address, phone number, credit card number, gender, birthday and preferences, ("Information") when you visit our Site, place an order online or by phone, provide any information to us online, contact us, participate in any online promotion, activity, survey or contest. We keep a record of the Information and may merge this information with other information we may have about you, whether through previous interactions, joint marketing partners, and/or unrelated third parties.
We may use your Information in a number of ways:
• To process and fulfill an order
• To get in touch with you, whether by email or by phone
• To process, formulate, tabulate or evaluate contest information, promotion or other marketing activities
• To process, formulate, tabulate or evaluate sales data
• To assist with service recovery
• To assist you with more information and provide recommendations
• To improve our Site and services we provide you
• To protect the security and integrity of the Site and our business.
We may share your information with our service providers ("Service Providers") who, among other things, manage our Site, promote or engage in public relation activities, process and fulfil your orders for the purposes stated above.
We may share your Information with another company for joint-marketing activities.
We may disclose your Information if we find that it is necessary or desirable to do so in order to comply with any legislation or regulatory direction, including any query from governmental or judicial authorities or regulatory authorities like a relevant stock exchange.
If the RAOUL business is ever sold or transferred to another entity, your Information may be transferred along with the business.
The Information that we collect may be stored and processed in and transferred between any of the countries in which we operates to enable the use of the Information in accordance with this privacy policy.
This Site is not targeted at children and we will not knowingly solicit personal Information from children. We have also reserved the right to refuse to accept orders from an individual under the age of 18.
The Site use "cookies," which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our websites and may be used in a variety of ways to enhance or personalise your online browsing and shopping experience.
You can adjust your privacy settings by setting your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. If you do not accept cookies, however, you will not be able to access your account information or make purchases on our websites.
We do our best to provide you with a safe and convenient shopping experience.
When you enter your personal information on our websites, we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https." This added layer of security may slow down the loading time of pages, but we feel it is necessary to keep your shopping experience secured.
We may update this privacy policy from time to time without prior notice by posting a new version on this website.
You should check this page occasionally to ensure you are familiar with any changes.
This Site contains links to other websites and other third party sites may link their pages to our Site. We have no control, cannot verify and do not endorse any third party sites. Accordingly, we have no obligation or responsibility regarding any content derived, obtained, accessed within, through or outside the Site. Any hyperlinks to any other websites are not an endorsement or verification of such sites. We are also not responsible for the privacy policies or practices of any third party.
If you have any questions about this privacy policy or our treatment of your personal information, please write to us at the following address:
F J Benjamin (Singapore) Pte Ltd
Legal Department
10 Science Park Road
#04-01 The Alpha
Singapore Science Park II
Singapore 117684


