FAQs

Contact Us

1) How can I contact RAOUL regarding other enquiries or to provide feedback?

a. For business enquiries, kindly email us at info@raoul.com

b. For general enquiries and feedback, please use this form or email us at enquiries@raoul.com

Shipping Information

1) Which countries do you ship to?

a. We currently ship to USA, Canada and selected countries in Europe (UK, Norway, Finland, Germany, France, Spain, Italy, Turkey, Austria, Belgium, Netherlands, Denmark, Luxembourg, Malta, Greece, Ireland, Switzerland and Russia).

2) Do you offer same day delivery in the U.S.?

a. Yes we do. we offer next day delivery if the order is placed before noon. You can select your preferred delivery method during checkout.

3) What packaging will my order be shipped in?

a. All orders are packed into branded RAOUL shipping boxes. You can also opt to purchase a premium gift box. (for an additional cost of $5)

4) Do you ship to post office boxes or freight forwarding addresses?

a. Currently we do not offer this service.

Orders

1) How do I check the status of my order?

a.i. Once your order is shipped you will receive an email with the tracking number

b. Do I need an account to make a purchase?

c. You can create an account or use our express checkout when you make a purchase. Choose the option during checkout.

2) How do I cancel an order?

a. Please contact us via email shop@raoul.com or 1-855-337-2685

3) If an item is not in stock, how will I know when it will be available?

a. Choose the "Notify me when available" option next to the product and we will inform you as soon as the stock is available.

4) Which size do I choose? Is there a size chart available?

a. Please use the following size chart. The size chart is also found on every product page.

5) Can I make changes to my order or cancel my order after it has been placed?

a. Please contact us via email shop@raoul.com or 1-855-337-2685

6) What if I have a problem with a product or my merchandise does not fit?

a. You can return the merchandise for exchange. Kindly read our returns policy for more details.

7) Will I get a confirmation number after placing an order?

a. You will receive a confirmation email with the details of your order as well as a confirmation number.

8) When can I expect to receive my order?

a. US Next day delivery: next day if placed before noon

US Ground: 3-5 days
International ground: 3-10 days
international Express: 1 day if placed before noon

9) Do you take telephone orders?

a. If you have problems with your order online please contact us and we can issue the order via phone or email

Returns

1) What are your return policies?

a. Kindly read our returns policy for more details.

2) How do I know when you have received my returned goods?

a. Once the garment has been received to the warehouse we will credit your account

3) How long do I have to return my items for a full refund?

a. Kindly read our returns policy for more details.

4) Will I be refunded the full value of my order for returned goods?

a. Yes given the garment is in the same shape it was shipped out in and tags are still attached

5) How long will it take to process a return?

a. It can take up to 2 weeks before you receive a refund depending on your bank an type of credit card

Payment

1) Which payment methods and credit cards do you accept?

a. We accept all the major credit cards (VISA, Master, American Express )

2) Do you charge sales tax?

a. For the state of New York only.

3) How much duties and taxes will I have to pay?

a.Duties & taxes are applicable for all international order and depends on your country and the value of your order: please contact your local customs to find out

Gift Cards

1) How do I buy a gift card?

a. You can purchase a gift card from here.

2) How do I send a gift card to a friend?

a. Upon purchase, you can choose the recipient of the gift card. Alternately, you can also email your friend the purchased gift card.

Miscellaneous FAQs

1) How do I retrieve my forgotten password?

a. You can use the password retrieval form to do so.

2) How do I receive web promotions or special offers?

a. You can sign up here to receive the promotions or special offers. You can also follow us on Facebook and Twitter for more updates.

3) Do you offer gift wrapping services?

a. No. But we have a gift box option that you can select upon checkout. For an additional cost of $5

4) What is your privacy policy?

a. Please read about our privacy policy here.

5) How do I sign up for RAOUL updates?

a. You can sign up here to receive the promotions or special offers. You can also follow us on Facebook and Twitter for more updates.

6) Where are RAOUL stores located?

a. You can locate our stores and point of sales using the Store Locator.

PRIVACY POLICY

F J Benjamin (Singapore) Pte Ltd values you as our customer and we respect your privacy. This privacy statement provides information about the personal information that www.raoul.com and its associated services ("Site") collects, and the ways in which the Site uses that personal information.

What is collected?

We may collect and use personal information you provide us, including (but not limited to) your name, email address, postal address, phone number, credit card number, gender, birthday and preferences, ("Information") when you visit our Site, place an order online or by phone, provide any information to us online, contact us, participate in any online promotion, activity, survey or contest. We keep a record of the Information and may merge this information with other information we may have about you, whether through previous interactions, joint marketing partners, and/or unrelated third parties.

How is my information used?

We may use your Information in a number of ways:
• To process and fulfill an order
• To get in touch with you, whether by email or by phone
• To process, formulate, tabulate or evaluate contest information, promotion or other marketing activities
• To process, formulate, tabulate or evaluate sales data
• To assist with service recovery
• To assist you with more information and provide recommendations
• To improve our Site and services we provide you
• To protect the security and integrity of the Site and our business.

Who do we share your information with?

We may share your information with our service providers ("Service Providers") who, among other things, manage our Site, promote or engage in public relation activities, process and fulfil your orders for the purposes stated above.
We may share your Information with another company for joint-marketing activities.
We may disclose your Information if we find that it is necessary or desirable to do so in order to comply with any legislation or regulatory direction, including any query from governmental or judicial authorities or regulatory authorities like a relevant stock exchange.
If the RAOUL business is ever sold or transferred to another entity, your Information may be transferred along with the business.

How is my information transmitted and stored?

The Information that we collect may be stored and processed in and transferred between any of the countries in which we operates to enable the use of the Information in accordance with this privacy policy.

How do we protect children's privacy?

This Site is not targeted at children and we will not knowingly solicit personal Information from children. We have also reserved the right to refuse to accept orders from an individual under the age of 18.

What about cookies?

The Site use "cookies," which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our websites and may be used in a variety of ways to enhance or personalise your online browsing and shopping experience.
You can adjust your privacy settings by setting your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. If you do not accept cookies, however, you will not be able to access your account information or make purchases on our websites.

How secured is my personal information?

We do our best to provide you with a safe and convenient shopping experience.
When you enter your personal information on our websites, we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https." This added layer of security may slow down the loading time of pages, but we feel it is necessary to keep your shopping experience secured.

Updates

We may update this privacy policy from time to time without prior notice by posting a new version on this website.
You should check this page occasionally to ensure you are familiar with any changes.

Other Websites

This Site contains links to other websites and other third party sites may link their pages to our Site. We have no control, cannot verify and do not endorse any third party sites. Accordingly, we have no obligation or responsibility regarding any content derived, obtained, accessed within, through or outside the Site. Any hyperlinks to any other websites are not an endorsement or verification of such sites. We are also not responsible for the privacy policies or practices of any third party.

Have a question or need help?

If you have any questions about this privacy policy or our treatment of your personal information, please write to us at the following address:
F J Benjamin (Singapore) Pte Ltd
Legal Department
10 Science Park Road
#04-01 The Alpha
Singapore Science Park II
Singapore 117684